About Us & Policies

About Us

Halo Shoes offers luxury products from small companies and designers with limited distribution. Many of the brands have a multi-generational tradition of making beautiful shoes and clothing with a high level of "hand". Stylistically, our brands range from classic to unconventional, edgy to demur.

Established in 1999 and the recipient of multiple awards, Halo is located in the historic Otis Elevator building in the heart of the Pearl District, one of Portland's best and most diverse shopping, dining and residential neighborhoods. The area, once filled with railroad yards and turn of the century warehouses, is now an exciting mix of old and contemporary.

The Otis Elevator Building is on the National Historic and Oregon Historical registries. Many of Portland's landmark buildings had elevators built where Halo is and the building's architectural details are in the Italian Renaissance style. The beautiful interior, nearly 3,000 sf, is open with 20 foot tall ceiling, large exposed old growth beams and brick walls. The building is profiled on various architecture tours. Our favorite detail is the very tall front door.

Shipping

All domestic orders for full priced items over $200 have free shipping otherwise we typically ship via UPS ground and charge approximately $14-20 for the lower 48 states. Other, quicker shipping options are available for an extra amount. Please contact us at 503.331.0366 for a more exact quote on your preferred shipping option. Your UPS tracking number will be emailed to you once your purchase is shipped.

We also ship internationally and typically use the US Postal Service. The shipping charge is approximately $65 per shipment depending on destination, size and weight. Your shipment will be insured and include a tracking number that will be emailed to you. You will be responsible for paying your country's specific taxes, duties, and tariffs that may be associated with your purchase.

Returns

Returns/Exchange Policy:

**PLEASE NOTE SALE ITEMS ARE FINAL SALE WITH NO RETURNS.**

If you are not satisfied with your product, we are happy to exchange it for no additional shipping charge. Email or call to let us know about your exchange, and we will work with you to fulfill your request. If you're returning for a refund, please email us at store@haloshoes.com to let us know you'll be returning your purchase. Returns need to be shipped to Halo Shoes within 14 days of the item's purchase date for a full refund.

Products that have been worn, used or otherwise not in new, unworn condition cannot be returned.

Returns are required to include all the original packaging materials, including the original shoe box. Do not use the shoe box as the shipping container. Please put it in another box or carefully wrap it with sturdy paper. It is important for us to have the goods returned in new condition so we can have the opportunity to sell them to another customer.

A full credit may be denied for returned merchandise not meeting Halo's return policy and a restocking fee upwards of 20% may be charged if the above return conditions are not met. If you did not pay a shipping fee for your merchandise, you will be credited less the cost to ship the goods to you.

**PLEASE NOTE SALE ITEMS ARE FINAL SALE WITH NO RETURNS.**

Privacy Policy

Halo Shoes is committed to protecting your privacy and information collected by us is only used for the purposes of selling and delivering our products to you. We collect information necessary to complete your order or to contact you regarding the status of your order. The information we collect includes your name, phone number, email address, shipping address, and billing address. Our website uses cookies to recognize repeat visitors and to track the site's traffic patterns. All information gathered is only used by Halo Shoes.