About Us & Policies
Halo Shoes is a locally owned boutique specializing in small, unique designers, primarily from European countries such as Italy and Spain. Our goal is to seek out small companies and designers with limited exposure and distribution here in the United States and have a tradition of making beautifully unique shoes with a high level of "hand" to them. We also carry a diverse selection from internationally known designers and styles from classic to unconventional.
Established in 1999 out of the owner's living room, Halo is now located in the historic Otis Elevator building in the heart of the Pearl District, one of Portland's best and most diverse shopping, dining and residential neighborhoods. We are proud to be a brick and mortar shop with our website representing a smaller percentage of what we sell.
The Pearl District, once filled with railroad yards and turn of the century warehouses, is now an exciting mix of old and contemporary. The Pearl is centrally located close to everything fun and good such as downtown, other quality shopping districts, Pioneer Square, the Chinese Gardens, the convention center and Central Station. The Pearl District is home to many amazing and diverse retail shops, galleries and restaurants as well as the Armory Performing Arts Center and the world famous Powell's Bookstore.
Where we are located, the Otis Elevator Building, is on both the National Historic and Oregon Historical registries for being a historically important building. Most important Portland landmark buildings had elevators built where we now have our shop. The building's architectural details are in the Italian Renaissance style with exterior details featuring tall, Roman-arched windows, a pediment entrance surround, denticulate cornice with frieze of Italian art tile, and symmetrical organization. The interior is open with 20 foot tall ceiling, large, exposed old growth beams and brick walls. The building is usually profiled on various tours of the district. Our favorite detail is our very tall front door.
All domestic orders for full priced items over $200 have free shipping otherwise we typically ship via UPS ground and charge approximately $14-20 for the lower 48 states. Other, quicker shipping options are available for an extra amount. Please contact us at 503.331.0366 for a more exact quote on your preferred shipping option. Your UPS tracking number will be emailed to you once your purchase is shipped.
We also ship internationally and typically use the US Postal Service. The shipping charge is approximately $65 per shipment depending on destination, size and weight. Your shipment will be insured and include a tracking number that will be emailed to you. You will be responsible for paying your country's specific taxes, duties, and tariffs that may be associated with your purchase.
If you are not satisfied with your product, we are happy to exchange it for no additional shipping charge. Email or call to let us know about your exchange, and we will work with you to fulfill your request. If you're returning for a refund, please email us at firstname.lastname@example.org to let us know you'll be returning your purchase. Returns need to be shipped to Halo Shoes within 14 days of the item's purchase date for a full refund.
Products that have been worn, used or otherwise not in new, unworn condition cannot be returned.
Returns are required to include all the original packaging materials, including the original shoe box. Do not use the shoe box as the shipping container. Please put it in another box or carefully wrap it with sturdy paper. It is important for us to have the goods returned in new condition so we can have the opportunity to sell them to another customer.
A full credit may be denied for returned merchandise not meeting Halo's return policy and a restocking fee upwards of 20% may be charged if the above return conditions are not met. If you did not pay a shipping fee for your merchandise, you will be credited less the cost to ship the goods to you.
**PLEASE NOTE SALE ITEMS ARE FINAL SALE WITH NO RETURNS.**